Please note: Due to the health and safety concerns of our Oceaner family surrounding the current Covid-19 pandemic, we are currently not processing or accepting any order returns. All Sales are final until further notice. We appreciate your understanding!
Our policy lasts 30 days. If 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be a standard stock item** unused and in the same condition that you received it. It must also be in the original packaging. COMP suits are not eligible for return, exchange, or refund without evidence of manufacturing defect.
** Standard stock item refers to any products that are non-customized. Customized goods refer to custom tailoring, non-standard thicknesses, logos/artwork, non-standard colours and accent designs (standard colour and accent is defined as single colour Black with standard accent design selected).
Several types of goods are exempt from being returned such as swimwear, or intimate products.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Please contact [email protected] for any clarification of return eligibility before placing an order!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Orders can be cancelled within 24 hours of order placement. Any custom tailored, or custom order suits can not be cancelled.
Sale items (if applicable)
Only regular priced items may be refunded, returned, or exchanged, unfortunately sale items cannot be refunded, returned or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged due to manufacturing error. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Oceaner Sporting Goods Canada Inc. 5759 Sidley Street, Burnaby, BC, V5J 5E6, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Oceaner Sporting Goods Canada Inc. 5759 Sidley Street, Burnaby, BC, V5J 5E6, Canada.
All returns require an authorization number. Please contact us for a Return Authorization number, along with return instructions.
Any import/duty/tax/fee/etc. costs incurred by Oceaner Sporting Goods Canada Inc. on returns are the responsibility of the sender.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.